CSR Position

Boost Outlet by Boost Mobile

This is a Part-time position in Chillicothe, OH posted October 8, 2018.

B Outlet in Central Center is looking for a CSR position for part-time.  We offer competitive base pay with Commission.

JOB DESCRIPTION:

Function in multiple roles that support the performance of the store’s retail experience. Responsible for ensuring an extraordinary customer experience by facilitating the coordination of customers being welcomed in, prioritizing transactions and advising of any wait time.  Responsible for troubleshooting effectively and then resolving and/or following up on customer issues, ensuring our customers needs are addressed promptly, and communicating with the management team effectively.

Ensure positive experience for our internal/external customers by maintaining the integrity of store operating procedures including but not limited to: Inventory management, cash management, point of sale paperwork/record-keeping, assists in the adherence to store merchandising standards, and the safety and security requirements in the store. Operate various internal tools and systems, terminal consoles and peripheral devices, and maintain time sensitive daily, weekly, and monthly records with a high degree of detail and accuracy. Act as the operational liaison between agents, vendors, customers and various Boost Mobile departments.

May sell all products and services offered by the company. Answer inbound calls and assist sales representatives and customers by performing quick hit sales transactions. Perform other duties as assigned by management.

 MINIMUM REQUIREMENTS:

Perform the following with reasonable accommodation

-  Work flexible hours (including evenings, weekends and holidays)

-   Stand for long periods of time

-   Ability to lift up to 25 pounds

-   Operate a personal computer, wireless equipment, copier and fax

-   Work in other locations as the needs of the business dictate what may be required

-   May be required to wear a uniform or company apparel as designated by management

 

PREFERRED QUALIFICATIONS:

-  1+ years of relevant work experience

-  Telecommunications industry knowledge

-  Excellent interpersonal, verbal and written communication skills and attention to detail

-  Strong working knowledge of computer systems/software and computerized billing

-  Strong customer service skills

-  Thorough research skills

How to Apply

Please come in or mail in a resume to B Outlet, Attention: Cassie Ward, 615 1/2 Central Center, Chillicothe Ohio 45601. PLEASE NO CALLS.